bh999e Privacy Policy

This Privacy Policy ("Policy") describes how bh999e ("bh999e", "we", "us", or "our") collects, processes, stores, and protects personal data belonging to registered players and visitors ("you" or "your") who use the bh999e website and associated services (collectively, "the Platform"). This Policy forms part of the bh999e Terms & Conditions and should be read alongside them.

By accessing the Platform or registering an account, you confirm that you have read this Policy in full and that you consent to the collection and processing of your personal data in accordance with the practices described herein. If you do not agree to this Policy, you must not use the Platform.

bh999e acts as the data controller in respect of personal data collected through the Platform. For any questions regarding this Policy or your personal data, you may contact us at: [email protected]. Queries sent to this address will be acknowledged within five (5) business days and resolved within thirty (30) days where practicable.

3.1 Registration Data. When you create a bh999e account, we collect your full name, date of birth, email address, mobile phone number, and the username and password you choose. This information is necessary to create and maintain your account and to verify that you meet the platform's minimum age requirement of 21 years.

3.2 Identity Verification Data. To comply with our Know Your Customer (KYC) obligations and to protect against fraud, bh999e may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. This data is processed for verification purposes only.

3.3 Financial Data. We collect the details of the payment methods you use for deposits and withdrawals, including mobile financial service numbers (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard) to the extent necessary to process transactions. Full card numbers are not stored on our servers after a transaction is completed.

3.4 Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser version, session timestamps, and pages visited. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

3.5 Communications Data. If you contact bh999e's support team via email or live chat, we retain a record of that correspondence for quality assurance and dispute resolution purposes.

bh999e processes your personal data only for clearly defined, legitimate purposes. Specifically, we use your data to:

• Create and maintain your player account and verify your identity.
• Process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method.
• Comply with Know Your Customer (KYC) and anti-money laundering (AML) obligations.
• Detect and prevent fraud, account takeover attempts, and abuse of platform systems.
• Send you transactional communications including deposit confirmations, withdrawal updates, and security alerts.
• Respond to support queries and resolve disputes fairly and efficiently.
• Analyse platform usage to improve the quality and reliability of bh999e services.
• Enforce the bh999e Terms & Conditions, including the 21+ age restriction and responsible gaming obligations.
• Send promotional communications where you have given explicit consent to receive them (you may withdraw this consent at any time).

bh999e will not process your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent.

bh999e processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the services you have requested, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement where these interests are not overridden by your rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit, freely withdrawable consent.

6.1 bh999e does not sell, rent, or trade your personal data to any third party for commercial or advertising purposes.

6.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network operators (Visa, Mastercard) to facilitate financial transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify the authenticity of identity documents you submit.
• Technology infrastructure providers: Cloud hosting and content delivery partners who store and serve platform data under strict data processing agreements.
• Legal and regulatory authorities: Where we are required by law or court order to disclose personal data to the relevant authorities.

6.3 All third-party partners who process data on behalf of bh999e are required to handle that data in accordance with applicable data protection principles and are prohibited from using it for their own commercial purposes.

7.1 bh999e uses first-party cookies and similar technologies to operate and improve the Platform. Cookies serve the following purposes on bh999e:

• Essential cookies: Required for the Platform to function correctly, including session management and login state persistence.
• Preference cookies: Store your language, display, and notification preferences across sessions.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, used solely to improve platform design and performance.

7.2 bh999e does not use third-party advertising cookies or cross-site tracking technologies. You may disable cookies in your browser settings; however, doing so may affect your ability to use certain platform features, including maintaining a logged-in session.

bh999e retains personal data for as long as your account remains active and for a reasonable period thereafter in accordance with applicable legal and regulatory requirements. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required for AML compliance purposes.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support correspondence is retained for a minimum of two (2) years from the date of the last interaction.
• Technical and session data is retained for a rolling period of twelve (12) months.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Subject to applicable law, you have the following rights in respect of your personal data held by bh999e:

• Right of access: You may request a copy of the personal data bh999e holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to any applicable legal retention obligations.
• Right to restrict processing: You may ask bh999e to restrict processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact bh999e at [email protected]. We will respond to all valid requests within thirty (30) days. In certain circumstances, we may need to verify your identity before fulfilling a request.

bh999e implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, and disclosure. These measures include SSL/TLS encryption for all data in transit, cryptographic hashing for stored passwords, access controls limiting data access to authorised personnel, and regular security reviews of platform systems.

While bh999e takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your bh999e login credentials confidential and for notifying us immediately if you suspect that your account has been compromised.

The bh999e Platform is strictly intended for adults aged 21 years and above. bh999e does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by an underage individual, that account will be immediately closed and all associated data deleted in accordance with applicable law. If you believe that a minor has registered on bh999e, please contact us at [email protected] immediately.

bh999e reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Continued use of the Platform following notification constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bh999e handles your personal data, please contact our support team. We are committed to addressing all privacy-related queries promptly and transparently.

Email: [email protected]